Telehealth Needs Assessment

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Telehealth Needs Assessment


In order to better understand the implementation of telehealth in RI during the COVID-19 pandemic, CTC launched a RI Telehealth Needs Assessment in August of 2020. The assessment, funded by UnitedHealthcare, surveyed RI practices and patients about their experiences with telehealth. 

The patient assessment surveyed patients who had completed a telehealth visit as well as those who had not had a telehealth visit. Both groups were asked about their experiences with telehealth or being offered telehealth. Patients were also surveyed about their attitudes toward telehealth and other barriers to receiving telehealth. The patient assessment surveyed over 900 patients: 517 of patients surveyed had participated in a telehealth visit between March and October of 2020; 387 of patients surveyed had not participated in a telehealth visit during that time. 

The practice assessments were completed using a team approach, and consisted of 81 questions about topics including workflow, technology, and reimbursement. Of the 47 practices completing the assessment, 35 were adult practices and 12 were pediatric. All practice sites utilized telehealth, and the majority of them began using telehealth in March 2020.

Practice Needs Assessment Highlights



Click below to download full data presentation:


Copies of Surveys:

Patient Needs Assessment Questions 

Practice Needs Assessment Questions 


Our Mission

The mission of CTC-RI is to support the continuing transformation of primary care in Rhode Island as the foundation of an ever-improving integrated, accessible, affordable, and equitable health care system.  CTC-RI brings together critical stakeholders to implement, evaluate and spread effective multi-payer models to deliver, pay for and sustain high-quality, comprehensive, accountable primary care.