Nurse Care Manager/Care Coordinator Best Practice Sharing Meeting Updates

In July, 39 nurse care managers/care coordinators (NCM/CC) completed the Glearn core curriculum training program which provides learners with a blended learning experience including robust, proven online modular content, coupled with regularly scheduled Zoom meetings with other learners interested in applying the patient-centered medical home concepts within the Rhode Island environment. NCM faculty, specifically trained in the Glearn curriculum, supported this learning experience with evaluation results indicating increased care management patient-centered medical home skills and abilities. As part of the final requirements for the Glearn core curriculum program, 18 NCM/CCs presented on their capstone care management case studies at the July NCM/CC Best Practice Sharing Meeting. Their poignant stories underscored the clear value of the NCM/CC in the lives of our patients/families during the COVID-19 pandemic as many patients faced added strain and difficulties with management of chronic illnesses, anxiety, depression and isolation. Special thanks to UnitedHealthcare funding for this important learning program. Catherine Taylor, Age-Friendly RI, presented information on an important new resource, the Age-Friendly RI Virtual Community Center.