Nurse Care Managers/Care Coordinators Curriculum Training Program: Evaluation Findings

As CTC-RI’s 4th round of the GLearn NCM/CC Core Curriculum program closes, the learners' post-program evaluations highlighted the most valuable program parts. Of the 40 respondents, 90% said that they improved their care/case manager skills, and 70% said that they gained greater disease-specific knowledge. The majority of respondents said that the program helped them apply their knowledge in their day-to-day role, better understand new concepts and reinforce old ones, as well as improved their effectiveness as a case/care manager.

When asked about their ongoing learning needs, the majority (60%) said that they would like training on how to better manage patients with BH/MH challenges, followed by overcoming barriers to care (55%).

The program provides a standardized learning opportunity consisting of online modules developed in collaboration with Geisinger. The modules cover disease-specific content as well as patient-centered medical home care management concepts and patient engagement skills. Each module was supplemented by weekly group discussion calls facilitated by RI NCM faculty, and the program concluded with capstone presentations by each learner. CTC-RI was able to offer this learning opportunity with funding from UnitedHealthcare and the RI Department of Health.

Below is some of the additional learner data which sheds light on what they found most valuable and what they will be able to take back to their practices.