Best Practice Corner: South County Health: Lean Project Referral Management

At the August Practice Transformation Committee meeting, Jayne Daylor RN MS, Quality Manager from South County Medical Group, presented the Lean Training Project that the SCH East Greenwich office selected to improve the efficiency of the referral management process.  The practice team (including IT department, documentation specialist, physician, medical assistant, and quality manager) wanted to better understand which specialists patients were seeing, which specialists’ patients needed and how the electronic health record could be better utilized to assist the practice with managing the referral tracking process.  Using the team based approach to improve performance, the team worked to improve the staff knowledge base of specialists working within the SCH system, what other referral sources were needed and were able to better utilize the EHR for referral management (insert power point on Referral Management Lean Project).  Referral management is an important aspect of providing comprehensive, coordinated care as highlighted in the OHIC Cost Management Strategies and the NCQA Patient Centered Medical Home standards.  Congratulations to SCH for working to improve this important process. Click here to view the presentation.

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